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Disclaimers & Policies

We are committed to providing our customers with the best shopping experience possible. To ensure transparency and clarity, we have established the following disclaimers and policies.

Terms and Conditions

By using our website and making a purchase, you agree to abide by our terms and conditions. These terms include but are not limited to the following:

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  • All content on our website is the property of Spencer Design Studio and may not be reproduced without permission.

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  • We reserve the right to modify or discontinue any product or service without prior notice.

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  • Prices are subject to change without notice.

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  • We are not responsible for any typographical errors or inaccuracies on our website.

Weather & Other Uncontrollable Events Disclaimer

All shipments are subject to weather or other delays out of our control (i.e. traffic, road closures, big foot attacks, etc.). Drivers are required to reduce speed or park if conditions are hazardous. Although it is rare, please be patient if this occurs, and know that we are doing everything we can to ensure your item arrives as quickly as possible.

Variations in Color & Grain Pattern

The images provided in product listings are for reference only. Due to the inherent variations of hardwood and hand-finished items, each item is unique.

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  • Wood is a living, breathing organism. The climate the tree grew in and the moisture content it had throughout its life will determine the appearance of the grain. 

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  • In addition, our items have been finished by hand, there may be some due to application technique. Staining wood is truly an art. Even though manufacturers do their best to ensure consistency, the nature of hand-applied finishes will vary from product to product. 

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  • In addition, color can be displayed differently from computer monitor to computer monitor.

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  • Lastly, light intensity & color temperature may impact how an item looks in your room.  

 

These variations are natural and part of what makes authentic hardwood, hand-finished items so distinct and beautiful. Be aware that your furniture may not look exactly as the images. Be proud that you have a unique item made by the hands of skilled individuals!

Online Shopping Disclaimer

Shopping online is a wonderful option. It can open the door to find new and interesting products. Not to mention the convenience of doing purchasing these items without ever having to leave the comfort of our homes. However, it is a much different experience to shopping for an item in person. We do our best to represent our items honestly, but some variation is to be expected.

Keep in mind:

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  • We offer authentic hardwood, hand-finished items. Variation is natural and part of the charm.

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  • Many finishes vary in look based on the amount of light in a room or the temperature of that light.

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  • The way images are displayed online can be different from computer to computer and depends on your monitor settings. Therefore, a specific product image you see on your computer may be a slightly different shade from the actual piece.

 

The vast majority of our customers are thrilled with how their items look, but if you need to know the exact appearance, with absolutely no variation, shopping for furniture online might not be for you. 

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